Domain names

Changes to Domain Renewal Policy

Written by Martin

We have introduced changes to our domain renewal policy for all domain extensions offered by As of today a domain name will be set to renew 7 days in advance of the domains actual expiry date.

What does this mean?

It means if your domain is due to expire on the 27th of January, the actual domain renewal date will be set to the 20th of January and payment taken on the eve of this date.

Why are you making these changes?

To ensure customers have adequate time to renew their domain should any issues arise for example payment issues due to an expired credit card or lack of funds on the card, holiday periods etc. When a domain is not renewed on its actual expiry date set by the Registrar, the domain will stop working which will cause service interruption to your website and email. Our renewal changes should help to reduce the risk of this happening.

Can I prevent my domain from auto renewing and just renew it myself manually?

Yes absolutely, from your client area on our website you click into Domains > My Domains , choose the domain you wish to modify and from the menu options on the left sidebar, click on Auto Renew and then click Disable Auto Renew. Please remember that your domain is at risk of expiring once this has been disabled.

If you have any questions regarding this announcement please do not hesitate to get in touch with us.

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